Cancellation and Refund Policy

Last updated: August 2, 2025

Overview

At Lumas Clouds, we strive to provide exceptional services and customer satisfaction. This policy outlines our cancellation and refund procedures for all our services including cloud consulting, technical training, staff augmentation, and development services.

Important: This policy applies to all services provided by Lumas Clouds and is compliant with Indian consumer protection laws and Razorpay requirements.

1. Service Cancellation

Cancellation by Customer

You may cancel your service subscription or booking at any time by:

  • Contacting our customer support team
  • Sending an email to support@lumasclouds.com
  • Using the cancellation option in your account dashboard
  • Calling our support hotline

Cancellation by Lumas Clouds

We reserve the right to cancel services in the following circumstances:

  • Violation of our Terms of Service
  • Non-payment of fees
  • Fraudulent activity or abuse
  • Force majeure events
  • Service discontinuation

2. Refund Policy

General Refund Terms

Refunds are processed according to the following guidelines:

  • All refund requests must be submitted in writing
  • Refunds are processed within 7-15 business days
  • Refunds are issued to the original payment method
  • Processing fees may be deducted as applicable

Eligible for Full Refund

  • • Service not yet commenced
  • • Technical issues on our end
  • • Service quality issues
  • • Force majeure events

Partial Refund or No Refund

  • • Service already delivered
  • • Customer cancellation after start
  • • Terms of service violation
  • • Custom development work

3. Service-Specific Policies

Cloud Consulting Services

Refund Policy: Full refund if cancelled before project initiation. 50% refund if cancelled within first week. No refund after 25% completion.

Technical Training Programs

Refund Policy: Full refund up to 7 days before course start. 75% refund up to 3 days before. 50% refund up to 1 day before. No refund after course begins.

Staff Augmentation

Refund Policy: Full refund if cancelled before resource allocation. Pro-rated refund based on unused days. 30-day notice required for termination.

Development Services

Refund Policy: 25% non-refundable deposit. Pro-rated refund based on project completion percentage. No refund after 75% completion.

4. Refund Process

Step-by-Step Process

1

Submit Request

Contact our support team with your refund request and reason

2

Review Process

Our team reviews your request within 2-3 business days

3

Approval/Rejection

You will receive notification of approval or rejection with explanation

4

Processing

If approved, refund is processed within 7-15 business days

Processing Time: Refunds are typically processed within 7-15 business days, depending on your payment method and bank processing times.

5. Exceptions and Special Cases

Force Majeure Events

In case of force majeure events (natural disasters, government actions, etc.), we may offer full refunds or service credits at our discretion.

Technical Issues

If our services are unavailable due to technical issues for more than 24 hours, we will provide appropriate compensation or refunds.

Quality Issues

If you are not satisfied with our service quality, we will work to resolve the issue or provide appropriate refunds based on the circumstances.

Important: Refunds are not available for services that have been fully delivered and accepted by the customer, unless there are extenuating circumstances.

6. Dispute Resolution

If you disagree with our refund decision, you may:

  • Request a review by our management team
  • Provide additional documentation or evidence
  • Escalate to our customer relations department
  • Seek mediation or arbitration as per our Terms of Service

Contact: For dispute resolution, please contact us at disputes@lumasclouds.com with detailed information about your case.

7. Contact Information

For cancellation and refund requests, please contact us:

Email: contact@lumasclouds.com
Refund Requests: refunds@lumasclouds.com
Phone: +91-9033039399
Address: Lumas Clouds, India
Website: www.lumasclouds.com

Response Time: We aim to respond to all cancellation and refund requests within 24-48 hours.

This Cancellation and Refund Policy is compliant with Indian consumer protection laws and Razorpay requirements. We are committed to fair and transparent refund practices. For any questions about this policy, please contact our support team.